faq

When will my order ship?

All orders processed within 2 working days. Please note that we do not ship during weekends and the holidays.

How much does shipping cost?

Below are the standard shipping rates for the regions. All the express shipping rates are calculated during checkout.

USA — $5 (3-4 days)
CANADA — $10 (5-7 days)
UK/EUROPE — $10 (5-7 days)
Japan & South Korea — $15 (7-10 DAYS) 

Can I track my order?

You will receive a shipment confirmation email with your tracking number once your order has been shipped. If your shipment does not arrive or you have any issues, please email  hi@anure.store 

Taxes & Duties

Customs duties and fees are the responsibility of the recipient. Duties may occur depending on your country. (May apply for Canada, UK, JAPAN and South Korea orders). The amount is decided by your local customs office, please contact them for more info. 

Can I cancel or modify my order before it ships?

If you’d like to cancel or edit the shipping address on your order, please email us at hi@anure.store as soon as possible and we’ll do our best to accommodate requests.

Exchange & Returns

There is no returns or exchange for discounted products. Please note that each candy bag is made to order, that’s why we are unable to offer returns at this time. 

Contact

Feel free to contact us at hi@anure.store if you have any questions, recommendations, or wholesale requests.